Exchange & Return Policy

At Doorstep Optic, customer satisfaction is our priority. Please read our policy carefully before placing your order:

  1. Frames & Sunglasses

    • You can request an exchange or return within 3 days of receiving your order.
    • Product must be unused, undamaged, and in its original packaging.

  2. Eyesight Glasses & Eyesight Sunglasses

    • No exchange or return is applicable on customized eyesight glasses or eyesight sunglasses.

  3. Contact Lenses

    • No return is allowed on contact lenses.
    • Exchange is only possible for sealed/packed lenses.
    • Opened or used lenses cannot be exchanged or returned.

  4. Refunds

    • For orders paid via Bank Transfer, we will refund the full amount.
    • For Cash on Delivery (COD) orders, a 4% deduction will be applied as tax by the government.

  5. General Conditions

    • All returns/exchanges must be requested within the specified period.
    • Shipping costs for return/exchange will be borne by the customer (unless the product is faulty or incorrect).